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Privacy Policy

We respects your right to privacy. Please read how we collect and use your data.

Policy Details

Benenden Heating respects your right to privacy. This privacy policy explains who we are, how we collect share and use personal information about you, and how you can exercise your privacy rights. This privacy policy only applies to personal information that we collect through our website;

If you have any questions or concerns about our use of your personal information, please contact us using the contact details supplied below.

Contact Details

Unit 2
Apple Pie Farm
Cranbrook Rd
TN17 4EU

01580 240774

Website Cookies

Benenden Heating use 'First-Party Cookies' on this website to improve your browsing experience. By using this website you consent to Benenden Heating storing and accessing cookies on your devices. Cookies do not give us access to any personal information stored on your computer, they are only used to enhance your browsing experience. For further details on cookies, please visit the website All About Cookies where you can find comprehensive information.

Google Analytics

Benenden Heating use 'Google Analytics' to track visitor interaction and this helps us to improve the web content we provide. Information we track using Google's service include; the time of visit, the pages viewed, and whether a user has visited our website before. As such Google will also make use of cookies to provide us with this data.

To opt-out please see

Pixel by Facebook

We also use 'Pixel' provided by Facebook to enable Benenden Heating to measure, optimize and build audiences for advertising campaigns served on the Facebook platform. Pixel enables Benenden Heating to see how users move between devices when accessing the website and Facebook and ensures that our Facebook advertising campaigns are seen by users that are most likely to be interested in our products and services. As such Pixel will also make use of cookies to provide us with this data.

To opt-out please see

Blocking The Use of Cookies

You can block the use of Cookies at any time by activating the setting in your web browser. Please visit All About Cookies where you can find more information on cookie management for a wide variety of web browsers.

Other Websites

This website may contain links to other websites. We are not responsible for the content, accuracy or reliability of any material appearing on their website. Links to other websites do not imply any kind of endorsement or recommendation by us. When you link to other websites you should read their own privacy policy before navigating their content.

Data Protection

In collecting and processing your personal information, we will comply with the data protection laws in force at the time. This requires that the personal information we hold about you must be;

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Kept securely.

How Is Your Personal Information Collected?

We collect your personal information directly from you. If you are introduced to us by an intermediary we will obtain some personal information from them when they introduce you to us. We may also obtain your information from publicly available directories and credit reference agencies.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Information We Hold

Your name.
Contact details.

How We Will Use Information About You

We only use your personal information when the law allows us to. We are required to explain what legal grounds justify our processing of your personal information. There may be several grounds for our use of your information. The legal grounds that are relevant include;

Collected only for valid purposes that we have explained to you.
Where we consider, on balance, it is appropriate for us to do so, processing necessary for the legitimate interest of our business operations.
For compliance with laws that apply to us.
For establishment, defence and enforcement of our legal rights.
To deal with requests for you to exercise your rights under data protection laws.
When we share information with law enforcement bodies, governmental and regulatory bodies such as HMRC.

Is Your Personal Information Transferred Outside The Uk?

We are a UK based company and don't transfer your personal information outside of the EEA, or to organisations which are not part of the EEA privacy shield.

Data Security

We have appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to those employees, agents, contractors and other third parties who have a business need to know. We also have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Your Rights In Connection With Personal Data

Under certain circumstances, the law grants you specific rights. These are summarised below. Please note that your rights may be limited and subject to restrictions in certain situations;

The right to be informed about the processing of your personal information.
The right to request access to your personal information and to obtain information about how we process it.
The right to request correction of the personal information that we hold about you if it is inaccurate or incomplete.
The right to request erasure of your personal information (the “right to be forgotten”).
The right to object to processing of your personal information.
The right to request the restriction of processing of your personal information.
The right to move, copy or transfer your personal information (“data portability”).
The right to withdraw consent. Where you may have provided your consent, you have the right to withdraw your consent for that specific processing at any time.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Policy Changes

We reserve the right to update this privacy notice at any time. We may also notify you in other ways from time to time about the processing of your personal information.

This policy was last updated; 22nd August 2019.